Privacy Policy
Welcome to Re-Fiber (“Re-Fiber”, “we”, “our”, or “us”).
Re-Fiber respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website https://refiber.in/ (the “Portal”) and use our services.
By accessing or using our Portal, you agree to the terms of this Privacy Policy.
1. About Re-Fiber
Re-Fiber provides sustainable textile recycling and fiber recovery solutions, including:
- Collection and recycling of textile waste
- Fiber recovery and repurposing services
- Sustainable waste management solutions
- Related services introduced from time to time
2. Eligibility
Use of our Portal is available only to individuals who can legally enter into binding contracts under applicable Indian law.
If you are under 18 years of age, you must use the Portal under the supervision of a parent or legal guardian.
3. Information We Collect
3.1 Personal Information
We may collect the following information:
- Full name
- Email address
- Phone number
- Residential or business address
- Organization details (if applicable)
- Service-related information
- Payment and billing details
- Any other information voluntarily provided
3.2 Payment Information
Payment details (credit card, debit card, UPI, net banking, etc.) are used strictly for billing and transaction purposes.
We do not use payment information without your consent.
4. How We Use Your Information
- Provide and manage our services
- Facilitate collection and recycling services
- Process payments
- Send service updates and confirmations
- Improve user experience
- Conduct internal audits and analytics
- Prevent fraud and unlawful activities
- Inform you about new services or offers (you may opt out anytime)
5. Sensitive Personal Information
Sensitive Personal Information includes financial details, biometric data, health information, religious beliefs, political opinions, caste, or sexual orientation.
Re-Fiber does not intentionally collect or process Sensitive Personal Information unless required by law.
6. Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share information:
- With trusted service providers assisting in delivering our services
- With payment processors and technical partners
- To comply with legal obligations
- To prevent fraud or unlawful activities
- During business restructuring, mergers, or asset transfers
- In aggregated or anonymized form for analysis
All third-party partners are contractually obligated to maintain confidentiality.
7. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, alteration, or destruction.
However, no system is completely secure. By using our Portal, you acknowledge inherent internet transmission risks.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze user behavior and traffic
- Remember user preferences
- Enhance overall user experience
You may disable cookies in your browser settings. However, certain features of the Portal may not function properly.
9. Data Retention
We retain personal information:
- For as long as necessary to provide services
- To comply with applicable laws
- For audit, legal, or compliance purposes
10. Access and Updates
You may request to:
- Access your personal information
- Update or correct inaccurate information
- Withdraw consent
- Delete your information (subject to legal obligations)
To make such requests, contact us at:
11. Third-Party Services
Our Portal may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
We encourage you to review their privacy policies before sharing your information.
12. Your Consent
By using our Portal and providing your information, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy.
If you do not agree with this policy, please do not use the Portal.
13. Opt-Out of Communications
You may opt out of non-essential communications by contacting:
14. Limitation of Liability
Re-Fiber shall not be liable for any loss or damage arising from events beyond our reasonable control, including but not limited to natural disasters, cyberattacks, government actions, technical failures, or force majeure events.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on
https://refiber.in/.
Continued use of the Portal after updates constitutes acceptance of the revised policy.
16. Grievance Officer
In accordance with applicable Indian laws:
Grievance Officer
📧 Email: info@refiber.in
📞 Contact Number: +91 960-148-9204
17. Definitions
- Portal: The website located at https://refiber.in/
- Applicable Law: Laws of India including the Information Technology Act, 2000
- Services: Services offered by Re-Fiber
- User: Any person accessing or using the Portal